Security Update Coming- July 18, 2023

Security and protection are vital features when it comes to banking.

On July 18, we will be launching a new security feature that will integrate stronger cybersecurity protections to detect fraud, while ensuring you have a positive online banking experience.

Every time you login to Online Banking, the new security feature will not only confirm your credentials but also the device you are using. If the system detects a new device or suspicious activity, you may be asked to further verify your identity via a one-time passcode sent to your phone. Your enrollment in this new security feature is required.

Enjoy enhanced security with two-factor authentication

The security of your account is always a top priority at Kingston National Bank. That's why we will be implementing a new two-factor authentication feature for account access, ensuring your banking experience remains safe.

The next time you log in to your account, you may be prompted to enter a code. Simply enter the code sent to your device to restore access.

What does two-factor authentication mean for you?

No more frustrating security questions when accessing your account
No need to memorize your new passcode – each generated code is unique
Each passcode is sent directly to your device for easier access
Your account is more secure

Simple Set Up:

For future identity verifications, all we need is a phone number. Starting July 18, when you log into your Online Banking account through our website or Mobile Banking app, you will be asked to set up your phone number and choose your preferred delivery method – text message or phone call.

securenow screenshot

You will then receive a text message or phone call containing a passcode. Enter this passcode during log in to complete your phone number verification. Once entered, you will be logged into Online Banking.

How this feature will work in the future:

This new security feature will replace the Security Challenge Questions and will only be activated if it detects a login attempt that falls outside of how you typically login.

When this happens, you will be prompted to enter a passcode during log in. The passcode will be sent to the phone number you set up previously using your preferred delivery method. Simply enter the passcode to complete your log in.

We continue to look for ways to improve the security of our online services. Questions? Please contact us at 800-337-4562 or stop into any of our convenient locations.